Return & Refund Policy

At ActiHealth, your satisfaction and wellbeing come first. If something isn’t right with your order or your experience falls short of expectations, we’re here to help.

If you have any issues, please contact us at sales@acti.health — we’re happy to assist.

🚚 Returns

• To initiate a return, please contact us at sales@acti.health.
• Our return policy lasts 30 days from your purchase date. After 30 days, we unfortunately cannot offer refunds or exchanges.
• To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
• Customers are responsible for return shipping costs (unless the item is faulty).
• Shipping costs are non-refundable.
• We recommend using a trackable service or obtaining proof of postage, as we can’t guarantee receipt of your returned item.

💸 Refunds

• Once we receive and inspect your returned item, we’ll notify you by email of the outcome.
• If approved, refunds will be processed back to your original payment method.
• It may take 5–10 business days for the funds to appear in your account.
• Still waiting on a refund? Contact us at sales@acti.health.

🔁 Exchanges

• If your item is defective or damaged, we’re happy to exchange it.
• Please email us with your order number, a description of the issue, and a photo (if possible).
• We’ll guide you through the next steps.

🔖 Sale Items

Only regular-priced items are eligible for a refund. Sale or promotional items cannot be refunded or exchanged, unless damaged or faulty.

🤝 Our Commitment

We’re committed to your wellbeing and satisfaction. If something’s not right, we’ll work with you to make it right.

Have questions or feedback? Reach out to us at sales@acti.health — we’re here for you.